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Bienvenido al Sistema Integrado Centroamericano de Calidad y Sostenibilidad (SICCS)

SICCS es el sello de calidad turística para las MIPYMES de la Región Centroamericana. Es un programa accesible, sencillo y flexible, especialmente diseñado para brindar valor agregado y diferenciación a su empresa..

Empresario certifcate en SICCS

Si formas parte del SICCS recibirás una formación útil para planificar, ejecutar y controlar la gestión y prestación de tus servicios turísticos, permitiendo a tu empresa alcanzar unos estándares de calidad valorados por los turistas, aumentando la demanda de tus servicios y mejorando la productividad y los ingresos.

Empresas certificadas

en SICCS

Guatemala

Mapa-Guatemala-SICCS

Honduras

Mapa Honduras SICCS

Nicaragua

Mapa-Nicaragua-SICCS

El Salvador

Costa Rica

Testimonial videos

Testimonials from businessmen

SICCS provides useful guidance to tourism entrepreneurs to plan, execute and control the management and delivery of tourism services; guiding them towards achieving quality standards that are valued by tourists, thereby positioning the enterprise at the international level. SICCS can be used in marketing strategies to improve the image of the company and its community and, therefore, can increase the demand for services, productivity and income.

Tourism companies belonging to any of the following sectors: lodging, restaurants, tour operators, tourist transportation and car rental, thematic activities (adventure tourism companies).

Blue Badge: This is the basic or initial level that certifies SICCS. It indicates that the company has a basic management system.

Red Badge: It is the intermediate level that certifies SICCS. It certifies the availability of a consolidated management system.

Green Bagde: This is the highest level that SICCS certifies. It certifies the implementation of a very solid management system in the three areas: operational, relationship with the environment and social responsibility.

Comply with the legality in force to exercise its activity (Permit or operating license issued by the National Tourism Administration of your country). Submit the interest form placed online at: www.calidadcentroamerica.com Once the company has created its profile on the SICCS platform and completed its registration, complete, sign and submit the Protocol of Adhesion. Exercise the activity within the geographical scope of the following countries of the SICA Region:

a) Belize

b) Guatemala

c) El Salvador

d) Honduras

e) Nicaragua,

f) Costa Rica

g) Panamá 

h) Dominican Republic

Once the adhesion has been completed through the online platform (www.calidadcentroamerica.com), the self-assessment must be carried out by logging on to https://www.calidadcentroamerica.com/autoevaluacion/ b) Carry out the system implementation process with the support of an advisor assigned prior to the audit. The SICCS delegation in your country will assign an auditor who will perform the evaluation audit, once the process of consulting and implementation of the standard has been completed. c) Receive all scheduled visits from the SICCS consultant. d) Make the changes agreed in the Improvement Plan. e) Satisfactorily pass the audit.

It is a document where those aspects of the company with an opportunity for improvement and enhancement are reflected, in order to establish solutions or modifications to raise the quality standards of the activity, service, facilities, personnel, etc. The SICCS improvement plan must include a series of planned activities, where a person in charge is identified and a period of implementation or compliance.

SICCS contemplates that the participating companies will carry out the training in classroom mode, or with distance counseling, but with on-site verification of compliance.

Improves internal management, especially processes related to customer satisfaction and employee loyalty. Promotes a permanent quality management structure that ensures increased competitiveness of the tourism company. It offers a homogeneous level of quality in all the services of the company. Increases tourist satisfaction and promotes loyalty to the company. Commitment to the sustainable preservation of resources, making adequate use of raw materials to develop its commercial activity. Increases the involvement and participation of businessmen in the tourist development of the destination, as well as promotional programs of the National Tourism Administrations. It is eligible for the Central American Integrated Tourism Quality and Sustainability System (SICCS) label, which distinguishes establishments that exceed and maintain the requirements defined by the model.

Designar a un representante dentro de la empresa que asuma la responsabilidad de los cambios necesarios previo a la certificación. Facilitar al asesor SICCS la información necesaria para iniciar el proceso. Hacer uso debido de la marca SICCS, de acuerdo al Reglamento de Cesión y Uso de Marca. Proporcionar información necesaria para la elaboración de material promocional de SICCS. Asistir a las jornadas de formación y, realizar el plan de mejora, según sea la necesidad. Atender a los evaluadores en la auditoría. Mantener el sistema de Gestión implementado.

El periodo de vigencia del distintivo es de 2 años y se puede renovar por un período igual, una vez se dé inicio la solicitud de re-certificación, el cual puede solicitar a través del enlace de contacto visitando a la oficina de la Administración Nacional de Turismo, en su país.

SÍ. La empresa puede darse de baja cuando lo requiera, para esto debe remitir nota firmada y sellada por el representante legal de la empresa, a la delegación SICCS de su país. (Administración Nacional de Turismo)