The work to develop the Central American Integrated Quality and Sustainability System has been framed within the dimensions of sustainable tourism development, which has required working under three fundamental principles:

  • Ensuring that the system favors the maintenance or implementation of operational processes in companies aligned with the principles of environmental preservation.
  • Ensuring that development is compatible with the culture and business values of the communities involved and contributes to maintaining and strengthening the identity of the companies.
  • Ensuring that the companies involved have a factor that enhances their value and therefore improves their positioning in the market while providing useful guidelines for the management and provision of services.
  • Ensuring that the system favors the maintenance or implementation of operational processes in companies aligned with the principles of environmental preservation.
  • Ensuring that development is compatible with the culture and business values of the communities involved and contributes to maintaining and strengthening the identity of the companies.
  • Ensuring that the companies involved have a factor that enhances their value and therefore improves their positioning in the market while providing useful guidelines for the management and provision of services.

The quality of the SICCS seal is verified in 3 areas:

OPERATIONAL

  1. Organization and quality
  2. Management.
  3. Resource management.
  4. Safety management.
  5. Marketing.
  6. Operations management
  7. Control and continuous
  8. Improvement.

RELATIONSHIP WITH THE ENVIRONMENT

  1. Environmental management of infrastructures
  2. Environmental management of operations
  3. Environmental management of activities.

SOCIAL RESPONSIBILITY

  1. Interaction with the local social environment.
  2. Induced effects on society.
  3. Alignment with regional policies rejecting child exploitation and prostitution.

The objective of SICCS, as an important instrument of action on sustainable tourism consumption and production, is to promote continuous improvements in customer management, environmental performance and social responsibility of organizations through:

  1. The implementation of this management system on their part
  2. Systematic, objective and regular evaluation of the system’s performance
  3. Open dialogue with the public and other stakeholders
  4. The active involvement of personnel in the organizations.

The SICCS standards establish the minimum requirements for an integrated operational, environmental and social management system.

The system rewards the progress made, recognizing different levels of achievement.